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Installation

Thank you for your interest in Virtualitics! Follow the instructions below to register your account and to install the application on your machine.

First Time Account Setup & Installation

Getting setup with our software is simple:

  • We’ve sent an invite to your email address, with the title “Virtualitics | Account Registration” or “Virtualitics | Seat Assignment” — if you don’t see it, try checking your junk folder
  • Follow the link in the email, accept our license agreement, and create your account via the Account Portal
  • Select the Management tab — by clicking on the “+ Add New User” button, you can invite your colleagues to create accounts and download the software
  • Select the Downloads tab — click on the “Download (64-Bit)” button to download the latest installer
  • Run the installer, accepting all prompts
  • Run the Virtualitics shortcut on your desktop, logging in with the account you previously created

Once you’ve logged in you’re ready to go! If you’ve been scheduled for a demo or training session with Virtualitics, please follow these additional steps to ensure a good connection:

  • Click the Preferences button () on the top right of the application
  • Select the Network tab
  • Click on “Test Connection”

If the test returns a success, you’re all set! If it returns a failure, it’s likely you are on a restricted network — please try using an unrestricted guest network, or a wireless hotspot. If neither of these are available, please send an email to support@virtualitics.com — we’ll find an alternate way to conduct your session.

 

Updating an Existing Installation

When a new version of the software has been released, you will see a pop-up window after logging into the application that will direct you to the Account Portal.

  • Click the “Update” button or navigate directly to the Account Portal
  • Select the Downloads tab — click on the “Download (64-Bit)” button to download the latest installer
  • Close the Virtualitics application before running the installer
  • Run the installer, accepting all prompts
  • Run the Virtualitics shortcut on your desktop, now with all the latest features!
  • If you are using our Python API, that will also need to be updated by following the instructions on the API Installation and Setup page